Payment Policy
Effective Date: March 10, 2025
At ACTIVESURI, we are committed to providing a seamless and secure payment process for all our customers. This Payment Policy outlines the terms and conditions governing payments for products and services purchased on our website, activesuri.com. By making a purchase, you agree to the following terms.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure convenience and flexibility for our customers. The following payment methods are accepted:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Supported by major debit card providers
- PayPal: For secure payments through your PayPal account
- Other Payment Methods: Any additional payment methods that may be available at checkout
Payment for your order will be processed at the time of purchase.
2. Payment Processing
a. Authorization and Payment Confirmation:
When you place an order, your payment will be authorized and processed by our payment gateway. Once payment is confirmed, we will process and prepare your order for shipping. If your payment fails to process or is declined, your order will not be completed, and you will be notified.
b. Currency:
All transactions on our website are processed in United States Dollars (USD). If your card is in a different currency, your bank may convert the transaction to your local currency, and you may be subject to foreign exchange rates or fees.
3. Payment Security
a. Secure Transactions:
ACTIVESURI uses industry-standard encryption technology to ensure that your payment information is secure. Our payment processing systems are compliant with the latest security protocols, including SSL (Secure Socket Layer) encryption, to protect your personal and financial details during transaction processing.
b. Fraud Prevention:
To prevent fraud and unauthorized transactions, we may request additional verification of your payment information, such as identity verification or proof of address, especially for high-value orders. We reserve the right to cancel or reject any order that raises concerns about fraud or suspicious activity.
4. Order Cancellation and Refunds
a. Cancellations:
Once an order is placed, it enters our processing system. We are unable to modify the order once payment is processed. If you wish to cancel an order, please contact us immediately. Cancellations can only be processed if the order has not yet been shipped.
b. Refunds:
If a refund is issued, it will be processed back to the original payment method used at the time of purchase. Refunds will be processed within 7-10 business days after the return or cancellation of your order is confirmed.
Please note that if your payment method has any associated fees or charges (such as chargeback fees), you may be responsible for those fees if the transaction is reversed.
5. Taxes and Additional Charges
a. Sales Tax:
Sales tax will be applied to your order if required by law based on your shipping address. The tax rate will be calculated at checkout, and the amount will be displayed before you confirm your purchase.
b. Shipping Fees:
Shipping fees are calculated separately and added to your order during checkout. The shipping fees are based on the size, weight, and delivery destination of your order.
c. Other Charges:
ACTIVESURI is not responsible for any additional charges that may be applied by your bank or payment processor, such as foreign transaction fees or currency conversion fees.
6. Payment Terms for International Orders
a. International Transactions:
If you are placing an order from outside the United States, your payment will still be processed in USD. Your bank or payment processor will handle the currency conversion, and you may be charged for the conversion based on their rates.
b. Customs Duties and Taxes:
International customers are responsible for any customs duties, taxes, or import fees that may be imposed by your country’s customs authorities. These charges are not included in the product price or shipping fees and must be paid separately.
7. Payment Disputes and Chargebacks
a. Chargebacks:
In the event of a chargeback request, you must first contact our customer service team to resolve any payment or order issues. If a chargeback is initiated without contacting us first, we reserve the right to cancel your account or refuse future transactions. Customers who engage in fraudulent chargebacks may face legal action.
b. Payment Disputes:
If you encounter any issues with your payment or suspect fraud or unauthorized charges, please contact us immediately at info@activesuri.com. We will investigate and work with you to resolve the issue as quickly as possible.
8. Billing Information
a. Accuracy of Information:
When placing an order, you are required to provide accurate and up-to-date billing information, including your name, address, email, and payment details. You are responsible for ensuring that all information provided during checkout is correct to avoid delays or issues with your order.
b. Verification:
ACTIVESURI reserves the right to verify your billing information and may request additional documents to confirm your identity or payment details before processing your order.
9. Miscellaneous
a. Third-Party Payment Processors:
We use third-party payment processors to handle all transactions. These processors are responsible for securely processing your payment and handling any issues related to payment transactions. ACTIVESURI is not liable for any issues caused by these third-party providers.
b. Discontinuation of Payment Methods:
ACTIVESURI reserves the right to discontinue or change payment methods at any time without notice. Any changes will be communicated via updates to this policy.
10. Contact Us
If you have any questions or concerns about our Payment Policy or need assistance with your payment, please contact us:
Street: 728 5th Ave, Watervliet, New York (NY)
Phone: (518) 271-6035
Email: info@activesuri.com