SHIPPING POLICY FOR ACTIVESURI

At ACTIVESURI, we strive to deliver your orders quickly and efficiently while ensuring they arrive in excellent condition. This Shipping Policy outlines the available shipping options, delivery timelines, and related terms. By placing an order with us, you agree to the terms outlined below.

SHIPPING METHODS

We offer various shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • Overnight Shipping: Available for select regions; please check availability during checkout.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination, shipping method, and weight of your order. For orders over $75, we offer free standard shipping within the United States.

PROCESSING TIMES

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

INTERNATIONAL SHIPPING

We ship to select international destinations. Please note:

  • Delivery times and shipping fees vary by location.

  • Customers are responsible for any customs duties, VAT, or additional fees imposed by their local authorities.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment on the carrier’s website. If you do not receive tracking information, please contact us at info@activesuri.com.

UNDELIVERED OR DELAYED SHIPMENTS

  • Lost Packages: If your package does not arrive within the estimated delivery timeframe, contact us for assistance. We will work with the carrier to locate the shipment or provide a replacement if necessary.

  • Delays: Unexpected circumstances, such as weather or customs processing, may cause delays. While we strive to meet delivery timelines, we are not liable for delays beyond our control.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains incorrect items:

  • Notify us within 7 days of receipt.

  • Provide your order number, a description of the issue, and photos (if applicable).

  • We will resolve the issue through a replacement, refund, or another appropriate solution.

SHIPPING RESTRICTIONS

We currently do not ship to:

  • P.O. boxes

  • APO/FPO addresses

  • Certain restricted regions

QUESTIONS ABOUT SHIPPING

For shipping-related inquiries, contact:

LAST REVISED: December 23, 2024