REFUND AND RETURNS POLICY
At ACTIVESURI, we strive to ensure our customers are fully satisfied with their purchases. This Refund and Returns Policy outlines our guidelines to address any issues with products or services.
1. Eligibility for Returns
a. Timeframe: Returns must be initiated within 30 days of receiving your order.
b. Condition: Products must be unused, in their original packaging, and in the same condition as received. Items not meeting these criteria may be denied a return.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Gift cards
Personalized or custom-made products
Items marked as final sale
3. Return Process
a. Requesting a Return: To initiate a return, contact our Customer Support at info@activesuri.com with your order number and reason for the return.
b. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
c. Inspection and Approval: Once we receive your return, it will be inspected. Approved returns will be processed for a refund or exchange.
4. Refunds
a. Processing Time: Refunds are processed within 5-7 business days after return approval.
b. Payment Method: Refunds will be issued to the original payment method.
c. Partial Refunds: Certain circumstances may result in partial refunds, such as:
Items returned with missing components
Damaged packaging
5. Exchanges
We offer exchanges for defective or damaged items. Contact info@activesuri.com to arrange an exchange.
6. Exceptions
a. Damaged or Defective Products: If your item arrives damaged or defective, notify us within 7 days with photos of the issue for a resolution.
b. Lost Packages: Contact us immediately if your order is lost in transit.
7. Contact Information
For assistance with refunds or returns, reach us at:
Street: 728 5th Ave, Watervliet, New York (NY)
Phone Number: (518) 271-6035
Email: info@activesuri.com
Last Revised: December 23, 2024