Terms and Conditions
Effective Date: March 10, 2025
Welcome to ACTIVESURI! By accessing or using our website, activesuri.com, and making a purchase or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or making a purchase.
1. General Terms
a. Agreement: By using our website, placing an order, or engaging with our services, you accept and agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
b. Changes to Terms: ACTIVESURI reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. You are encouraged to review this page regularly for updates.
2. Account Information
a. Account Creation: To make purchases on our website, you may need to create an account. When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
b. Account Security: You agree to notify us immediately if you suspect any unauthorized access to your account or any breach of security. ACTIVESURI is not responsible for any unauthorized access to your account that occurs due to your failure to maintain the security of your account details.
3. Product Availability and Pricing
a. Product Information: We make every effort to ensure that all product descriptions, prices, and images on our website are accurate. However, errors may occur, and we do not guarantee that all information is free from mistakes. If we discover an error in pricing or product details, we reserve the right to correct the error and, if necessary, cancel the order.
b. Product Availability: Product availability is not guaranteed. If an item is out of stock or unavailable, we will notify you and offer alternatives or cancel the order as needed.
c. Pricing: Prices for products listed on our website are in USD and are subject to change at any time without prior notice. Taxes and shipping fees are not included in the product price and will be added at checkout.
4. Ordering and Payment
a. Order Process: By placing an order, you are offering to purchase products subject to these Terms and Conditions. ACTIVESURI reserves the right to accept or decline any order for any reason, including product availability, pricing errors, or issues with payment.
b. Payment: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment options. Payment is processed at the time of checkout, and your order will be processed once the payment is confirmed.
c. Order Confirmation: After placing an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not confirm that we have accepted it.
d. Cancellation and Modifications: Once an order is placed, we are unable to modify it. If you wish to cancel or make any changes, please contact us immediately, and we will assist if the order has not yet been shipped.
5. Shipping and Delivery
a. Shipping Methods: We offer various shipping options depending on your location. The shipping cost and delivery time will be calculated at checkout. Shipping fees are based on the size, weight, and destination of your order.
b. Delivery Time: Delivery times vary based on the selected shipping method and location. While we strive to meet delivery estimates, ACTIVESURI is not responsible for delays caused by the shipping carrier.
c. Risk of Loss: All products purchased from ACTIVESURI are shipped in accordance with the carrier’s terms and conditions. The risk of loss or damage to the product passes to you once the shipment is delivered.
d. Shipping Restrictions: We currently ship to select locations. If your country or region is not supported, you may not be able to complete your order.
6. Returns and Refunds
a. Return Policy: We accept returns within 30 days from the delivery date for most products in new, unused, and resalable condition. Some products may be excluded from returns, such as customized or perishable items.
b. Refund Process: If you are eligible for a return, we will process your refund once the item is received and inspected. Refunds will be issued to the original payment method and typically processed within 7-10 business days.
c. Exchange: If you would like to exchange a product for a different size, color, or model, please follow the return procedure and place a new order for the desired item.
d. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defective or damaged item, or an error on our part.
7. Privacy and Data Protection
ACTIVESURI respects your privacy and is committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policy which is incorporated into these Terms and Conditions by reference.
8. Intellectual Property
a. Ownership: All content on our website, including but not limited to text, images, logos, graphics, videos, and trademarks, is the property of ACTIVESURI and is protected by copyright and other intellectual property laws.
b. Limited License: You are granted a limited, non-transferable license to access and use our website for personal, non-commercial purposes. You may not use any content from our website without prior written permission from ACTIVESURI.
9. Limitations of Liability
a. No Warranty: ACTIVESURI provides its website and services on an “as is” basis without any warranties, expressed or implied. We do not guarantee that our website will be error-free or uninterrupted.
b. Limitation of Liability: To the fullest extent permitted by law, ACTIVESURI’s liability for any claims arising from the use of our website or products is limited to the amount you paid for the product in question.
c. Indirect Damages: ACTIVESURI will not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States. Any disputes arising from the use of our website or services will be resolved in the courts located in New York.
11. Dispute Resolution
a. Arbitration: Any disputes between you and ACTIVESURI arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
b. Class Action Waiver: You agree that any claims or disputes will be resolved individually, without participation in any class action or collective proceeding.
12. Miscellaneous
a. Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
b. Entire Agreement: These Terms and Conditions, along with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and ACTIVESURI.
By accessing or using our website, placing an order, or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
For questions, please contact us at:
Street: 728 5th Ave, Watervliet, New York (NY)
Phone: (518) 271-6035
Email: info@activesuri.com